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Shipping Policy

HAVE A QUESTION ABOUT YOUR ORDER? EMAIL INFO@ZHENLINEN.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE.

 

HOLIDAY PROCESSING & SHIPPING INFORMATION:

Due to increased demand please allow an additional 4 BUSINESS DAYS TO PROCESS your order, prior to shipping. Expect shipping carrier delays up to 3-5 business days on domestic orders and up to 5-10 days on international orders due to an increase of online orders during COVID-19.

Carriers have removed all shipping guarantees for this holiday season, including those for all expedited shipping.  For more details: USPS, UPS and DHL express. <<USPS service alerts, UPS SERVICE ALERTS, DHL SERVICE ALERT>>

COVID-19 DELAYS
Our warehouses are operating at half capacity but some carriers may still be experiencing delays up to 3 business days.

WHICH COUNTRIES DO YOU SHIP TO?

  • ARGENTINA:shipping cost will be $27.95-$480
  • AUSTRALIA: shipping cost will be $19.95-$375
  • AUSTRIA:shipping cost will be $20.95-$320
  • BELGIUM: shipping cost will be $19.95-$258
  • BRAZIL: shipping cost will be $27.95-480
  • CANADA: shipping cost will be $16.95-$120
  • Chile: shipping cost will be $27.95-$480
  • CHINA: shipping cost will be $18.95-300
  • COSTA RICA: shipping cost will be $27.95-$480
  • DENMARK: shipping cost will be $20.95-$320
  • ECUADOR: shipping cost will be $27.95-$480
  • FINLAND: shipping cost will be $20.95-$320
  • France: shipping cost will be $19.95-$258
  • GERMANY: shipping cost will be $19.95-$258
  • IRELAND: shipping cost will be $19.95-$258
  • ITALY: shipping cost will be $19.95-$258
  • JAPAN: shipping cost will be $18.95-$300
  • MALAYSIA: shipping cost will be $19.95-$375
  • MEXICO: shipping cost will be $17.95-$147
  • NETHERLANDS: shipping cost will be $19.95-$258
  • NORWAY: shipping cost will be $20.95-$320
  • PANAMA: shipping cost will be $27.95-$480
  • PERU: shipping cost will be $27.95-$480
  • POLAND: shipping cost will be $23.95-$575
  • SPAIN: (excludes Canary Islands) shipping cost will be $19.95-$258
  • SWEDEN: shipping cost will be $20.95-$320
  • SWITZERLAND: shipping cost will be $20.95-$320
  • UNITED KINGDOM: shipping cost will be $19.95-$257.95
  • USA: (see rates below)

Transit times are calculated on checkout. Our shipping is weight and dimension based - many of our products are large in size which means it is quite expensive to ship to our customers all over the world. We're constantly doing our best to bring you the most competitive rates and best experience. Our shipping is not-for-profit center.

The goods will be imported on behalf of the consignee/buyer. The consignee authorizes Zhen Linen to import the goods on his behalf. Further, the consignee/buyer agrees Zhen Linen may delegate the obligation to import the goods on its behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods


DOES ZHEN LINEN PAY FOR INTERNATIONAL SHIPPING DUTIES AND TAXES?
Duties and taxes are collected at checkout for a more transparent transaction and easier delivery for our customers. We do not make any money on this service.

WHICH CARRIERS DO YOU USE?
International
  • DHL International Express
  • DHL International Parcel Post
  • FEDEX

USA SHIPPING
  • UPS Standard Ground (3-5 Business Days)
 $9.95 USD
  • 2 Day (2 Business Days)
 $24.95 USD
  • Overnight (1 Business Day)

$32.95 USD
  • *Please Note - An up-charge will be applied to shipments to Alaska, Hawaii, & Puerto Rico - these zones are not eligible for free shipping.
  • Monday-Friday delivery only
  • PO Boxes - we do not ship to PO boxes.

    • HOW CAN I CHECK THE STATUS OF MY ORDER?
    We’ll keep you updated via email and we’ll send the tracking number as soon as it ships so you can check the status and see when it will arrive. We use UPS to ship all orders in the US and DHL internationally. If you need to make a change to your address, please contact customer service at info@zhenlinen.com before your order ships to make sure it arrives at the right place.  

    HOW DO I TRACK MY ORDER?
    For online orders an email will be sent with a shipping confirmation and tracking information, still have a question?  Email us at info@zhenlinen.com
    WHAT HAPPENS IF I ORDER SOMETHING AND IT IS OUT OF STOCK?
    We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days. 

    I ENTERED IN THE WRONG ADDRESS, WHAT DO I DO?
    Contact info@zhenlinen.com immediately.  In some cases we may be able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, please note that shipping is non-refundable. Contact customer care for further assistance.  

    THERE IS A PROBLEM WITH MY SHIPMENT, WHAT DO I DO?
    If your shipment is held up with your carrier, contact them directly as they may need specific direction on where to deliver your order. In some cases the carrier will need to update your address which will result in an upcharge. Zhen Linen is not responsible for paying this upcharge. To avoid the upcharge, ask the carrier to hold the shipment at the nearest location for you to pick up. 

    MY ORDER NEVER ARRIVED. LOST OR STOLEN SHIPMENTS.
    Please contact info@zhenlinen.com and we will file a claim on your behalf. This may take 5-10 business days to investigate with the carrier (UPS or DHL).